Refund policy

At Only Shed, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the terms outlined below.

Right of Withdrawal (EU Customers)

In accordance with applicable consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise this right, you must notify us of your decision within the 14-day period by contacting us at:
contact@onlyshed.store

Return Conditions

To be eligible for a return:

The product must be unused, unassembled, and in its original condition
The product must be returned in its original packaging
Proof of purchase must be provided

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

Products that have been assembled, installed, or used
Customized, made-to-order, or personalized items
Clearance or final sale products

Return Procedure

To initiate a return, you must contact us with your order details. If your return is accepted, you will receive instructions on how and where to send the item.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs. Shipping costs are non-refundable.

Refunds

Once the returned item has been received and inspected, we will notify you of the outcome. If the refund is approved:

The refund will be issued to the original payment method
Processing time is typically between 5 and 10 business days, depending on your payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery. Please include clear photographic evidence. We will arrange a replacement or a full refund at no additional cost.